Frequently Asked Questions
Everything you need to know about our freshly milled grains and pantry staples.
How do you ensure the freshness of your flour?
We stone-mill our grains in small batches to order. Each package is marked with a 'milled on' date, ensuring you receive the most nutrient-dense and flavorful product possible.
Where are your grains sourced from?
We work exclusively with family-owned farms across North America. We provide full transparency by listing the specific farm and grower for every product in our shop.
How should I store my Flourist products?
Because our flour contains no preservatives and retains the natural oils of the grain, we recommend storing it in a cool, dry place for short-term use or in the refrigerator/freezer for long-term freshness.
Do you offer international shipping?
Currently, we ship across Canada and the United States. Shipping rates are calculated at checkout based on the weight of your order and your destination.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if there is an issue with your order or damage during transit, please contact us within 7 days for a resolution.
Are your products certified organic?
Many of our products are certified organic, while others are grown using transitional or sustainable practices. You can find specific certification details on each individual product page.